Help Center
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Automile FAQ
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Why Automile?
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Before I buy...
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About the Free Trial
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When does the free trial begin?
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I would like to learn more about the product, where can I start?
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How long is the US free trial?
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What is your free trial return policy?
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Once I receive the device, what is the first step as part of the free trial?
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What happens after the trial period expires?
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What if I want to return my Box after the trial period?
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What if I don´t return my Box after the trial period?
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When will my credit card be charged?
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What is the cost after the free trial ends?
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When do I get billed?
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How often do you bill?
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How long is my subscription period?
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How long is Automile’s subscription period?
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When does the free trial begin?
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My Account
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Getting Started with Automile
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10 Minute Product Overview
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Can I use Automile for proactive maintenance of my vehicles?
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Tasks and Messaging
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Asset Tracking
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Installation of an Automile Box
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I can't find the diagnostic port! Where do I connect the Automile Box?
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There is not enough space for the Automile Box. What should I do?
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Link the Automile Box
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Register the Automile Box (App)
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Adding Users / Drivers
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Trips
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Expenses
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Live Map
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Vehicles
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Inspections
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Places
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Geofences
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Notifications
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Reports
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Settings
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Can I organize my organization into a hierarchy?
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10 Minute Product Overview
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Integrations
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Troubleshooting the Web Interface
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How do I edit my trip settings?
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How can I identify my vehicles on the Live Map?
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How do I set up new users?
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How do I create a fleet?
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How do I know if my device has been disconnected?
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Why is the location of my vehicle on the live map incorrect?
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What are the different access permission I can give to users/drivers?
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How do I schedule reports to be sent to me on a regular basis?
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What are the different notifications Automile offers?
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How do I add my odometer value?
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How do I edit my trip settings?
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Troubleshooting in the App
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Questions Regarding Trips
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Why isn't my trip showing up?
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Does the mobile app need to be open to register trips?
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Why is this trip showing as a refuel?
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How are the fuel consumption and CO2 emissions calculated for the trip logs?
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How do I change my default trip type?
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How do I remove private trips in the driving logs?
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How do I merge trips?
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How do I split two trips that have been merged?
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Why isn't my trip showing up?
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General Questions
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Asset Tracking: Can I track engine hours for my asset with Automile's Tracker?
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Asset Tracking: What is Sleep Mode and What is the best setting for it?
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Fleet Tracking - How can I send a route to a driver?
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Fleet Tracking - How does merging trips work?
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Try our newly re-designed Live Map on Desktop
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How do I return a device back to Automile?
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How does Automile's Route Planning work?
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Asset Tracking - How can I block notifications when asset moved within a specific area?
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Asset Tracking - Can I actively track my assets?
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Asset Tracking -What are the different status for the asset device?
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Asset Tracking - How do I register my device?
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How do I download Automile on my smartphone or tablet?
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Why is my vehicle's odometer value slightly different from what Automile is showing?
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How can I see the last route my vehicle took?
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How do I see what vehicles are in my area?
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How long will Automile store my trip data?
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Can I move the Automile box to another vehicle?
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What is IFTA?
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How much data does the Automile app use?
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Where can I find more instructions? Do you have a User Guide?
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Where can I find the terms and conditions?
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Asset Tracking: Can I track engine hours for my asset with Automile's Tracker?
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Assets
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The Legal Stuff
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Do I own the Automile Box device?
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Do I own the Automile Asset Tracker device?
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What is your policy on returns and refunds?
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What happens if my device is damaged?
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How long does the hardware warranty apply?
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Does the hardware warranty apply in case my device is lost or gets stolen?
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Do you carry a liability insurance?
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What if I want to return my Automile Asset Tracker?
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How will you process my data?
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Is my data safe?
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Where can I find your Terms and Conditions?
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What is your liability?
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Do I own the Automile Box device?
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