Help Center

Automile FAQ

• Why Automile?

  • What makes Automile different?
  • What is the Automile Box?
  • Does the Automile Box fit all vehicles?
  • How secure is Automile?
  • What is Automile's pricing?

• Before I buy...

  • Fleet Tracking: Why Should I Choose The Enterprise Plan?
  • Can I use Automile as a non-commercial user?
  • Which countries does Automile work?
  • Do I need to purchase any additional products?
  • Can I use the Automile Box without a smartphone?
  • Will the Automile Box drain my battery?

• About the Free Trial

  • When does the free trial begin?
  • I would like to learn more about the product, where can I start?
  • How long is the US free trial?
  • What is your free trial return policy?
  • Once I receive the device, what is the first step as part of the free trial?
  • What happens after the trial period expires?
  • What if I want to return my Box after the trial period?
  • What if I don´t return my Box after the trial period?
  • When will my credit card be charged?
  • What is the cost after the free trial ends?
  • When do I get billed?
  • How often do you bill?
  • How long is my subscription period?
  • How long is Automile’s subscription period?

• My Account

  • I didn’t activate my account within the 7 days. What do I do?
  • How do I edit my account settings?
  • Username and password support
  • Why can’t I delete a vehicle in my account?

• Getting Started with Automile

  • 10 Minute Product Overview
  • Can I use Automile for proactive maintenance of my vehicles?
  • Tasks and Messaging
  • Asset Tracking
  • Installation of an Automile Box
  • I can't find the diagnostic port! Where do I connect the Automile Box?
  • There is not enough space for the Automile Box. What should I do?
  • Link the Automile Box
  • Register the Automile Box (App)
  • Adding Users / Drivers
  • Trips
  • Expenses
  • Live Map
  • Vehicles
  • Inspections
  • Places
  • Geofences
  • Notifications
  • Reports
  • Settings
  • Can I organize my organization into a hierarchy?

• Integrations

  • How to enable and use the Slack integration

• Troubleshooting the Web Interface

  • How do I edit my trip settings?
  • How can I identify my vehicles on the Live Map?
  • How do I set up new users?
  • How do I create a fleet?
  • How do I know if my device has been disconnected?
  • Why is the location of my vehicle on the live map incorrect?
  • What are the different access permission I can give to users/drivers?
  • How do I schedule reports to be sent to me on a regular basis?
  • What are the different notifications Automile offers?
  • How do I add my odometer value?

• Troubleshooting in the App

  • How do I add trip notes in the app?
  • How do I categorize trips in the app?
  • How do I edit my vehicle details?
  • How do I add an odometer value for my vehicle?

• Questions Regarding Trips

  • Why isn't my trip showing up?
  • Does the mobile app need to be open to register trips?
  • Why is this trip showing as a refuel?
  • How are the fuel consumption and CO2 emissions calculated for the trip logs?
  • How do I change my default trip type?
  • How do I remove private trips in the driving logs?
  • How do I merge trips?
  • How do I split two trips that have been merged?

• General Questions

  • ★ Asset Tracking: Can I track engine hours for my asset with Automile's Tracker?
  • Asset Tracking: What is Sleep Mode and What is the best setting for it?
  • Fleet Tracking - How can I send a route to a driver?
  • Fleet Tracking - How does merging trips work?
  • Try our newly re-designed Live Map on Desktop
  • How do I return a device back to Automile?
  • How does Automile's Route Planning work?
  • Asset Tracking - How can I block notifications when asset moved within a specific area?
  • Asset Tracking - Can I actively track my assets?
  • Asset Tracking -What are the different status for the asset device?
  • Asset Tracking - How do I register my device?
  • How do I download Automile on my smartphone or tablet?
  • Why is my vehicle's odometer value slightly different from what Automile is showing?
  • How can I see the last route my vehicle took?
  • How do I see what vehicles are in my area?
  • How long will Automile store my trip data?
  • Can I move the Automile box to another vehicle?
  • What is IFTA?
  • How much data does the Automile app use?
  • Where can I find more instructions? Do you have a User Guide?
  • Where can I find the terms and conditions?

• Assets

  • Asset Tracker Timeout Period
  • Why Is My Battery Draining So Fast ?
  • Sleep Time
  • Shut Down tracker

• The Legal Stuff

  • Do I own the Automile Box device?
  • Do I own the Automile Asset Tracker device?
  • What is your policy on returns and refunds?
  • What happens if my device is damaged?
  • How long does the hardware warranty apply?
  • Does the hardware warranty apply in case my device is lost or gets stolen?
  • Do you carry a liability insurance?
  • What if I want to return my Automile Asset Tracker?
  • How will you process my data?
  • Is my data safe?
  • Where can I find your Terms and Conditions?
  • What is your liability?